United Airlines Customer Service Was Rude and Unhelpful

The United phone reservations person was hard to understand (not good English) flew me into the wrong airport Dulles it was specifically said by me fly me into Reagan airport "i'm going to a Military Funeral I need the closest to Arlington Cemetery" the  flight attend Did Not up grade to business class as promised (i have some disabilities).

United Airlines Treats Frequent Flyers Like Cattle

I have been an "elite member" in their system for many, many years now. But sadly, this company is more interested in profits and the rich that can pay large amounts, than customer service OR loyalty. I yearly must travel out of the country, and ut helped that it was just enough to keep my "elite status" going. ( helps for such long flights).

United Airlines’ Lack of Customer Appreciation

A businesswoman's job description can be summed up in 5 words: We need you in (insert city name) tomorrow. Their whole career is based on traveling and getting to the destination within the allotted days.

Millions of dollars depend on the trips they make and if they am unable to get on that plane at the right day and time, then their company can kiss goodbye to millions of dollars in revenue.

So, when an airline like United double books a seat and then tells a traveler that they have to miss the flight and will be reassigned to the next available flight in 6 hours, that might upset me. Nor am I skipping for joy for getting a refund or plane voucher. What good will a voucher do for the meetings that were missed that day?