I realized my mistake on the evening of November 16 and immediately contacted Customer Service. I went to my bank and was told it was too late to stop payment and that I would have to settle the matter with Macy's.
After being on hold for 45 minutes I finally spoke to a representative who conferred with an account specialist who advised me that the amount of 15,691 would be transferred to my checking account within 3-5 business days.
Needless to say, this was not done. Again I spoke to several representatives who wer very polite and pleasant, explaining the problem over and over again and waiting while they conferred with account specialists.
Finally I spoke to a supervisor who informed me I needed to have a letter faxed from my bank before my account could be credited. If I had been informed of this on November17, this matter would have been settled by now.
I was finally put through to Nicole O' Connor at 727-556-7266. She is the first person in your organization who is trying to help me resolve this. I acknowledge that the mistake was mine, but I am extremely angry and disappointed in how this has been handled.
I am unable to pay my bills until this money goes back into my account. I certainly expected more from Macy's.
