I switch service from rregular landline to U-verse and internet for my Senior mom. Internet setup was two weeks late with install charge that I was told would be a free install. Before switching a U-Verse/Internet account my account was done via auto pay and I ask that the new account be setup under the same auto-pay credit card. That did not happen!
Now I have late fee charges on my new account and on my old account that was not paid off after I switch accounts
On top of all this here are my top five AT&T complaints:
1. I was told that I would get a $100.00 credit card that I never got
2. I was told that I would get 10.00 off my monthly bill because the phone is for my 80 year old disabled mother ... (Senior Discount did not happen)
3. I had to pay $5.00 to an agent to setup my account as AUTO-PAY
4. I have called every month about my account and have to start over with a new AT&T rep ... Do they apply notes to an account?
5. My opinion now is AT&T don't care if you are a customer or not
This has not worked out and I am looking for a better solution than AT&T.
