On Saturday March 19th , I went to the Snellville GA Chase branch. This is where I originally opened my account . The customer service level had dropped tremendously since I've been going to that branch.
They are short staffed and instead of having people sign in or use a number system for customers to wait to see a customer service rep its supposed to be first come first served, needless to say it's hard to tell who was before whom depending on where you are seated.
I had to wait 2 hours to get to see someone. This is very poor service indeed as one of the CSR's left before 2pm leaving one person to assist 5 people before closing time of 3:00pm. The experience hammer wondering if I need to do my banking else where.
