I Was a Vodacom Customer 4 Years -- Then This Happened

I have been a customer with Vodacom for over 4 years. I was now due for an upgrade on 1 October 2015. When I wanted to do the actual upgrade, I contacted the Vodacom Key West branch to assist me. The person that was assisting me informed me that I had a P400 portfolio and I needed a P600 portfolio in order to upgrade.

Complaints against Vodacom and Poor Customer Service

In a previous article, I complained about the lack of customer service in the airline industry, mainly, United Airlines. As I looked closely at the many complaints online, I noticed how many Vodacom received as well.  Every single one of them was about the lack of customer service.  Here are just a few snippets of what consumers think of Vodacom.

I have been with Vodacom for the past 10 years, and of late I have been receiving increasingly poor service from them. The last incident may be the last straw for me, and I may now be forced to consider going to another cellular service provider.

I would like to complain about how bad it feels to be a customer of Vodacom. I have 2 contracts with them and since the last contract of almost 4 years I've only had problems.

Upset about poor service in the accounts department with Vodacom.