Tuesday, November 24, 2015

Macy's Customer Service Are Completely Rude

Due to my husband's recent illness and hospitalization, I was so distracted that I made a error paying my bill on line. Instead of paying 158.75, I authorized a payment of 15,875 to be paid on November17.

I realized my mistake on the evening of November 16 and immediately contacted Customer Service. I went to my bank and was told it was too late to stop payment and that I would have to settle the matter with Macy's.

After being on hold for 45 minutes I finally spoke to a representative who conferred with an account specialist who advised me that the amount of 15,691 would be transferred to my checking account within 3-5 business days.

Needless to say, this was not done. Again I spoke to several representatives who wer very polite  and pleasant, explaining the problem over and over again and waiting while they conferred with account specialists.

Finally I spoke to a supervisor who informed me I needed to have a letter faxed from my bank before my account could be credited. If I had been informed of this on November17, this matter would have been settled by now.

I was finally put through to Nicole O' Connor at 727-556-7266. She is the first person in your organization who is trying to help me resolve this. I acknowledge that the mistake was mine, but I am extremely angry and disappointed in how this has been handled.

I am unable to pay my bills until this money goes back into my account. I certainly expected more from Macy's.